Complaints Procedure

We are committed to providing a professional and high quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

If at any time you would like to discuss with us how our service can be improved, or if you are dissatisfied with the service received, or if you would like further information on our complaints policy please contact E lias Omar, Head of Medico-legal Operations.

We will endeavour to look in to any complaint carefully and promptly and to fully explain the position to the complainant.

This is one of the most detailed and high quality care/OT reports I have ever had the pleasure of reading.
Claimant Solicitor
I am really impressed by the quality and depth of the care report so please pass on my thanks to the therapist.
Judicial Review Case, Tribunal Officer
I would like to take this opportunity to thank you for your continued cooperation throughout the course of this Trial and for presenting both your written and oral evidence in such a robust and persuasive manner. Your efforts throughout this case have greatly assisted me, the NHSLA and the Defendant Trust in the successful defence of this matter."
Leading Defendant Solicitor
Care report was detailed and well written, did not require clarification, and assisted in valuing the claim.
Single Joint Instruction

Complaints Procedure

December: Spotlight On An Expert - Janice Muradzikwa

November: Spotlight On An Expert - Alex Heaps