Operations Support Assistant

ABOUT US

Somek & Associates is a brand leader in providing Expert Witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroner’s court and professional regulation issues. We take the business of being an Expert Witness seriously, aiming to provide first class Expert Witnesses, in addition to a quality service for our clients.

Our Vision - To be the organisation of choice for expert witness services in the UK

Our Mission

To ensure courts have the best expert evidence with which to deal with cases justly

To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expert input

To ensure our expert input is seen as value for money

POSITION

The Operations Support Assistant will assist the Case Administration team with a key role related to management of incoming communications (phone, email and post) and the processing and management of evidence and other documentation relating to medico-legal cases. The Operations Support Assistant will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. The post holder will have a good level of computer literacy and an excellent telephone manner, and be familiar with all Microsoft Office applications (Word, Excel etc).

Hours: Full-time / permanent (Monday to Friday)

9am to 5.30pm (including 1 hour break)

Salary: £22,000 to £25,000 depending on experience

Location: 9 Chess Business Park, Moor Road, Chesham, HP5 1SD

Accountable to: Operations Team Leader

Experience: Extensive office administration experience and / or graduate

PRIMARY RESPONSIBILITIES

➢ Providing the client with a quality and positive experience at the first telephone point of contact

➢ Being a primary contact for all telecommunications into the office, which will involve screening telephone calls, identifying the user in accordance with company policy and assigning to the appropriate S&A team member

➢ Managing the Administration email inbox, reviewing and assigning messages to the correct case and case handler as appropriate

➢ Providing front of house function (answering door, greeting visitors and maintaining

the visitor's book)

➢ Updating the office calendar

➢ Overseeing the scanning and processing of some confidential hard copy but

primarily electronic documentation – this is mainly evidence and communications

from solicitors – onto the database and ensuring the storage and destruction of

evidence in accordance with company policy and GDPR

➢ Reviewing and managing the various administrative menus on the database (e.g.

Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)

SECONDARY RESPONSIBILITIES

➢ Processing requests and responses as allocated / tracked to you

➢ Liaising with other key S&A personnel, including the reports administration team

and report trainers

➢ Other general administrative duties

References are required and any offer of employment will be subject to a six-month probation period

Confidentiality

The nature of the work of Somek and Associates is highly confidential, and the post holder will be expected to maintain full confidence.

All staff are part of the “Somek team” and may be required to assist any other team

members when required and agreed with team leaders or their managers

Why work with us?

Located just outside of London in Chesham, beside the Chiltern Hills Area of Outstanding Natural Beauty, we’re a well-established small-to-medium sized company with a family feel. If you work with us, you’ll be joining a warm and welcoming team,

We offer a great range of employee benefits, which includes: